Work Experience

San Antonio College (May 2011 - Present) San Antonio, Texas

Director of Student Success (March 2019 - Present)

Direct the Office of Student Life and rebrand department with new initiatives at San Antonio College.
Oversee Student Activities, Chartered/Registered Student Organizations, Student Leadership, Club Sports/Intramurals, Experiential/Service Learning, Civic Engagement, Volunteerism, Health & Wellness, Financial Literacy, & LGBT+ Services.
Oversee Title IV Grants to begin initiatives with Financial Literacy and Bae-B-Safe/Healthy Futures Grant.
Manage Student Activity Fee and Operating Accounts totaling $1.5 million.
Supervise over 25+ Employees and monitor performance using weekly performance score cards.
Chair and facilitate the Student Activity Fee Committee governed by the Texas Education Code.
Co-Liaison for SAC Auxiliaries; Hospitality Services (Lancer/Tony G’s), Vending (McCliff and Coca Cola), and Campus Bookstore (Follett/Barnes & Noble).
Oversee and help coordinate efforts for cultural committees on campus; Black History Month, Women’s History Month, LGBTQIA+ History Month, Mi Gente Month, Native-American History Month, and Asian Pacific History Month.
Oversee Free Speech Areas and Procedures on campus, including student rights and responsibilities.
Coach departments in the Student Success Division on business-critical goals as the 4DX (4 Disciplines of Execution) Coach.
Co-advise the Student Government Association, Student District Council and Board Student Trustee.
Mentored the Student District Trustee (2021-2022 & 2023-2024) who is the voice of all Alamo College Students for the academic year.
Developed Student Success Learning Outcomes and report annually with score cards to show progression of the department to make data informed changes and new initiatives.
Oversaw additional projects such as the College Mascot; cap and gown distribution; and honor societies.
Created Health and Wellness Program including 5K virtual races monthly.
Created E-Gaming Leagues for virtual tournaments for PS4, XBOX, and Nintendo systems.
Oversaw Outreach K-10th Grade Efforts with local ISDs during 2019-2020 academic year.

Special Projects / “Interim Dean for Student Success” (August 2018 - March 2019)

Selected to serve in a role similar to the Interim Dean for Student Success while a candidate was selected.
Chaired the search committee for the Dean for Student Success.
Collaborated on several special projects to ease workload of current Dean for Student Success and Vice President for Student Success during transition of the new dean.
Updated and helped departments fill Federal Work Study positions across the college; maintained list to ensure college stays within Federal Work Study budget with HR Representative.
Created new department and hired staff for funded Financial Literacy Project with Title V Grant.
Collaborated with Administrators to prepare for submission of SAC’s Texas Award for Performance Excellence (TAPE) application.
Coordinated with Institutional Research Office to help gather Student Success Learning Outcomes from SS Division.

Director of Student Conduct & Title IX (September 2015 - March 2019)

Directed the Student Conduct & Title IX Office initiatives, Senior Support Specialist, Student Conduct Officers and Interns.
Served as Designee to the Vice President of Student Success for Title IX, discrimination, and compliance issues.
Educated/trained administrators, faculty, staff, and students on ACD Policies (Conduct/Title IX) and Federal Regulations.
Collaborated with campus police, administration, human resources, counseling, and legal counsel on investigations/incidents.
Lead Investigator for Code of Conduct violations, Title IX/Office of Civil Rights complaints, and behavior issues.
Managed the ACD Student Code of Conduct, Title IX and discrimination Policies.
Created, chaired and facilitated the Behavior Intervention Team (BIT) - Strategies of Behavior Intervention (SOBI) Committee/Team.
Chaired and facilitated the student petition committee for refunds/appeals.
Chaired and facilitated threat assessment team – identify dangerous students using SIRVA assessment tool.
Managed all student disciplinary background checks, travel checks, registered sex offenders list, and subpoenas.
Tracked and responded to all student feedback, non-academic complaints and grievances.
Created new Complaint Management and Student Petition procedures at San Antonio College.
Created and executed programming monthly for Culture of Respect Initiative/SAC Cares.
Created and supervised Student Advocacy Council with Innovations Grant.
Tracked all sexual assault trainings/data (Haven) and add to Clery reports when needed.
Collaborated with campus police to ensure a safe and friendly campus environment.
Trained faculty on best practices when handling insubordinate students and deescalating crucial conversations, including classroom management techniques.
Managed office budget, processes, strategic planning/ 4DX goals, student success learning outcomes, etc.
Liaison for 3rd Party Housing; Tobin Lofts Apartments – Assist with programming for residents.

Coordinator of Student Success (May 2011 - September 2015)

Supervised club sport coaches, glee club coach, and professional part time employees in the Office of Student Life.
Updated and tracked the Office of Student Life hard money/soft money budgets totaling $525,000.
Advised Men’s Soccer, Women’s Soccer, Men’s Baseball, Campus Activities Board (CAB) and Phi Theta Kappa students.
Tracked and provided assistance for 25 student clubs and organizations throughout the academic year.
Purchased all office supplies/sports equipment and contract building maintenance for the OSL and Loftin Student Center.
Scanned and tracked all inventory control on all equipment in the Student Life Office.
Verified student’s eligibility for club sport teams and student organizations and updated student holds on Banner System.
Created, planned, and executed several student events a week and attended all club sport games/glee club performances.
Gathered student sign-ins and evaluations at events to evaluate objectives and how they correlate with the CAS standards.
Created and completed contracts for special events, entertainers, promoters and contracted services.
Verified and filed claims for accidental student insurance for students with Risk Management Enterprise.
Collected dues, created spreadsheets and disbursed funds to club sport teams.
Created travel advances/reimbursements for employee and student travel in Banner System.
Initiated all direct pays, checks and requisitions in Banner System for Student Life Office.
Trained all new faculty/staff members in Banner System for the entire SAC Campus.

Omega Delta Phi Fraternity, Inc. (August 2006 - July 2015) San Antonio, Texas

National President (January 2013 - July 2015)

Elected as the 11th National President and the youngest National President in history of the organization.
Supervised over 1,500 undergraduate men, 67 Entities (Chapters and Colonies) and 30 Vice Presidents, National Directors, and Regional Directors across the United States.
Created long-term goals for the organization as Board of Directors Member.
Created and maintained budget approved by the Board of Directors.
Attended weekly conference calls, monthly business trips, national conferences and NIC/AFA conferences.
Created Entity Action Plan, Risk Management Manual, and National Executive Manuals.
Conducted investigations regarding student conduct and violation of policies/constitution.
Represented organization in court, recorded depositions, and other legal matters.
Planned 2 national conferences a year for over 500 attendees in various cities across the US.
Created sponsorships with other companies, non-profit organizations and Alumni.
Approved and worked with members to file accidental insurance provided by the organization.
Provided public comments and statements to media from Board of Directors, as needed.
Created partnerships with national offices of the United Way, City Year, and Teach for America.

National Vice President of Undergraduate Affairs (November 2011 - December 2012)

Supervised 11 National Directors.
Conducted investigations, placed sanctions, and supervised/maintained order within the entities.
Distributed/collected reports with GPA, service hours, dues and goals.

Central Texas Regional Director (May 2008 - June 2012)

Director of 7 universities within the Central Texas Region.
Conducted investigations, placed sanctions, and supervised/maintained order within the entities.
Created and executed 2 conferences a year, collected membership dues, and paid national invoices.

National Undergraduate Representative (August 2006 - May 2008)

Representative for all undergraduates within the 51 entities in the United States.
Created documents, spreadsheets, memorandums, and other business letters/emails.

Texas A & M University - Kingsville (July 2010 - April 2011) Kingsville, Texas

Assistant Registrar

Supervised all full time/part time staff and student workers.
Updated student records; change of majors, address changes, social security number changes, name changes, and residency records.
Opened/locked up of all student files, vault and transcripts during business hours.
Updated graduation lists, excludes, review of programs, rosters and reinstatements.
Assisted with commencement ceremony; ordered diplomas and passed them out after ceremony with University Provost.
Submitted and worked on state CBM reports; cleared CBM errors.
Created and updated all budgets and order office supplies as necessary.
Created assessments, enhancement programs and registrar manual to improve staff knowledge.
Trained faculty and staff on Banner procedures and forms.
Reported day-to-day add, drops, withdrawals, Alcatel phone records, Talisma communications and AEP requests.

The University of Texas at San Antonio (August 2008 - July 2010) San Antonio, Texas

Outreach Coordinator (May 2010 - July 2010)

Moved to new position within same department, Enrollment Services and Financial Aid, due to UTSA needs.
Presented enrollment services and financial aid presentations to high school and middle school students and parents.
Assisted office with peak times in call center, counter, and at downtown location.
Processed and added scholarships to financial aid student budget; followed up with students for required “thank you” letters.
Processed and added Hazlewood applicants to financial aid student budget for veterans; collected DD214s, Muskogee letters, etc.
Sat on Satisfactory Academic Progress (SAP) appeals committee.

Enrollment Services Officer I (August 2008 - May 2010)

Assisted students with financial aid, billing, enrollment, admissions inquiries, registrar questions, and credit card payments.
Advised, problem solved, and counseled students/parents regarding admissions, registrar, and financial aid inquiries.
Acted as a liaison between students and other departments.
Utilized the Banner student system to investigate student records in answering account questions posed by students/parents.
Maintained current knowledge of financial aid, admissions, and registration processes and procedures.
Worked in a team atmosphere to problem solve difficult inquiries and come to a positive resolution for the student/parent, while upholding FERPA regulations.
Worked as Fiscal Services Aid in the Business Office and collected tuition payments; updated in Banner; and cashed out credit card ledgers daily.

St. Mary’s University (August 2007 - May 2008) San Antonio, Texas

Federal Work-Study

Worked in Recognized Student Organization/Campus Life Department as a work-study student for the Student Government Office doing administrative assistant job duties.